Mystery Shopping

Marketshare has a team of over 800 trained “shoppers” located throughout Australia and New Zealand.

Specific teams of these shoppers are equipped to undertake telephone, walk-in and email/web based enquiries. Our data centre is equipped to provide immediate online reporting.

We help our clients identify when this is the appropriate technique, and how to use it to best effect. We currently conduct mystery shopping in the following areas:

Customer service

Product knowledge

Call centre performance

Product quality

Price checks

Organisational vision

Sales Techniques

Brand integrity